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Blue Skies

FAQ's

Frequently Asked Questions:

Q: Why should I book with Isla Vacation?
A: We have many years of experience in managing vacation rental homes. We use feedback from previous guests to ensure the best experience for our future guests. In the event something does not go as planned, be assured we are available to correct the issue as quickly as possible. If you book directly through us, and not one of our partner listings (Airbnb, VRBO, etc.), you will save more by not paying the fees charged by the platforms!

Q: Do you give discounts for longer stays?
A: Yes, we offer a discount for stays of 7 nights or more, and an even deeper discount for stays over 1 month. In most cases the discounts apply automatically when you select the appropriate number of nights.

Q: Can you help me create a reservation in several of your homes so I can enjoy more of the island?
A: Absolutely! Contact us through the site and we will check our calendars and send you back an offer for the dates and places you would like to visit. And if the total length of your trip is at least 7 nights, we will honor the weekly discount rate even if you stay at a single property for less than 7 days!

Q: When is the best time to visit Puerto Rico?
A: The 'high season' runs from December through May but in my personal opinion, there is no bad time to visit Puerto Rico. Summer and Fall are great times to visit if you want to avoid the tourist crowds of the high season. In terms of weather, summer is only slightly warmer than the rest of the year and you can always beat the heat at one of our world class beaches.

Q: Do you allow parties and extra guests?
A: Our homes are located in neighborhoods and out of respect for our working neighbors, we do not allow parties. Nor do we allow noise and amplified music outdoors after 10 PM. We have no problem with inviting a reasonable number of guests during the day to enjoy the property. Please reach out to us first so we can let you know the maximum number of day time guests for each home.

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Q: What is the best airport to fly into?
A: SJU is the main airport in San Juan. You will generally find the most flight options in and out of this airport. It is also the closest airport to our rental properties.

Q: What toiletries do you stock your homes with?
A: Our homes are stocked with at least 2 rolls of toilet paper per bathroom and paper towels, shampoo, body wash, sunscreen, insect repellant and a wide variety of spices and cooking oil in the kitchen. We will also provide at least 1 bag of coffee along with an assortment of creamers and sweeteners. If there something special you want available at check-in, let us know and we will do our best to accommodate you!

Q: Do I have to worry about power or water outages?
A: We have done everything in our 'power' to ensure protection from the many utility outages experienced on the island. Where possible, our homes have a back-up power source, whether solar panels and batteries, or generators. We also have backup water sources to ensure a comfortable stay.  For the apartments that do not have these amenities, we will work with you to ensure you remain comfortable during an outage, and keep you updated with the progress.

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Q: What happens in the event of a natural disaster?
A: In the unlikely event of a tropical storm, hurricane or earthquake, we will be in constant communication to work with you to determine the best and safest course of action. This could include providing additional supplies and adding hurricane shutters to add a level of protection for you and your guests. Don't forget, many of our homes do have back-up power and water supplies to ensure a comfortable stay even during natural disasters.

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Q: What is your rental cancellation policy?
A: With most of our platforms, you may cancel up to 1 week before and still receive a full refund.  Please refer to the booking platform you used for the most up to date policies.


Q: Do I need a passport to travel to Puerto Rico?
A: Passports are not required for US citizens to travel to Puerto Rico as it is a territory of the United States of America. If you are not a citizen of the United States, you will need a passport to visit.

Q: What are the current COVID-19 restrictions?
A: At this time, there are no government imposed restrictions for entry or tracking. But it's always good to check with the health department to ensure there have not been any recent changes.

Q: What do you do to help mitigate the spread of COVID or other illness in your homes?
A: We use bleach cleaners and disinfectants to ensure all high-touch surfaces are sterilized after each check-out. We also maintain a full day between guests as an added measure.

Q: Do I have to pay a tax?
A: Yes, the government of Puerto Rico imposes a tax on all lodging. The good news is that the tax rate is only 7% for vacation rental homes. It is 9-11% for other hotels and resorts. And at Isla Vacation we never charge an additional resort fee or parking fee.

Terms & Conditions

These Terms and Conditions (“Terms”) apply to all bookings made through Isla Vacation (“we,” “us,” “our”), a vacation rental agency managing short-term rental properties in Puerto Rico. By making a reservation, you (“guest,” “you,” “your”) agree to the following terms:

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1. Booking and Payment

  • A reservation is confirmed only after receiving payment and a signed rental agreement, if applicable.

  • Full payment is due [14 days before arrival] unless otherwise stated.

  • We accept payments via [credit card, PayPal, bank transfer, etc.].

2. Check-In / Check-Out

  • Check-in time: Available on the listing (varies by property)

  • Check-out time: Available on the listing (varies by property)

  • Early check-in and late check-out may be available upon request and subject to availability.

3. Cancellation Policy

  • Cancellations made 7 days or more before arrival will receive a full refund, unless otherwise stated in the listing.

  • Cancellations made within 7 days of arrival are non-refundable, unless otherwise stated in the listing.

  • No refunds are issued for early departures, no-shows, or unused nights.

Travel insurance is strongly recommended.

4. House Rules

Guests agree to abide by all posted or provided house rules, including:

  • No smoking inside the property

  • No pets unless explicitly approved

  • No parties or events 

  • Maximum occupancy limits must be observed

  • Quiet hours between 10:00 PM and 8:00 AM

Violation of house rules may result in immediate termination of the rental and forfeiture of payment.

5. Security Deposit / Damages

  • A security deposit may be required and is fully refundable within [7–14 days] of check-out, provided there are no damages.

  • Guests are responsible for any damage caused to the property, furnishings, or equipment during their stay.

6. Maintenance and Repairs

  • We make every effort to maintain properties in good working order.

  • Please report any maintenance issues immediately so we can address them promptly.

  • No refunds will be issued for unforeseen issues (e.g., appliance malfunctions, temporary power or water outages).

7. Limitation of Liability

  • We are not liable for any accidents, injuries, loss of personal belongings, or delays due to weather, transportation, or natural disasters.

  • Use of property amenities (e.g., pools, hot tubs, balconies) is at your own risk.

8. Force Majeure

We are not liable for any failure to perform due to events beyond our control, including but not limited to hurricanes, government actions, pandemics, or utility outages.

9. Changes to Reservations

  • Requests to modify a reservation are subject to availability and approval.

  • Rate differences or fees may apply.

10. Privacy

Guest information is kept confidential and used solely for reservation and communication purposes in accordance with our privacy policy.

11. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Puerto Rico. Any disputes shall be resolved in the courts of San Juan, Puerto Rico.

By submitting a reservation, you acknowledge and agree to abide by these Terms and Conditions.

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Visit our sister site for more recommendations to plan your next trip to Puerto Rico!

Contact us for more information:

nathan@casarevive.com

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Est. 2025 by Casa Revive, LLC.  Río Grande, Puerto Rico

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